HAD "StayHomeSafe" telephone hotline new service arrangement

     The Home Affairs Department announced today (June 29) that starting from tomorrow (June 30), there will be a new service arrangement for the "StayHomeSafe" telephone hotline (1833 019). The service hours will be adjusted from 24 hours to 7am to 11pm daily. A new voicemail function will be added to the hotline so that callers who leave their messages after service hours will have their calls followed up by hotline staff in the morning on the following day.

     After the launch of the "StayHomeSafe" telephone hotline service on February 8, the number of calls once reached the peak of over 10 000 per day in mid-March. As the epidemic situation improves, the number of calls is currently around 1 000 per day, and the average number of calls received after midnight is less than five per hour. 

     The hotline will continue to render support and assistance to persons under the "StayHomeSafe" Scheme. Where necessary, cases will be referred to the relevant departments for follow-up.

Ends/Wednesday, June 29, 2022
Issued at HKT 15:00