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Progress in handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority: 
     The Hong Kong Monetary Authority (HKMA) announced today (June 10) the progress made in its handling of banking complaints received as at end-May 2022. Banking complaints include cases concerning general banking services and conduct-related issues.
     In May 2022, 369 cases were received and the handling of 231 cases was completed. As at end-May, the handling of 835 cases was in progress. 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, June 10, 2022
Issued at HKT 16:30
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