The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (January 14) the progress made in its handling of banking complaints received as at end-December 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
           
     In December 2021, 203 cases were received and the handling of 339 cases were completed. As at end-December, the handling of 620 cases was in progress. 
           
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, January 14, 2022
Issued at HKT 16:30

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