The following is issued on behalf of the Hong Kong Monetary Authority:
  
     The Hong Kong Monetary Authority (HKMA) announced today (December 17) the progress made in its handling of banking complaints received as at end-November 2021.  Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In November 2021, 305 cases were received and the handling of 245 cases were completed.  As at end-November, the handling of 756 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, December 17, 2021
Issued at HKT 16:30

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