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Progress in handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (September 10) the progress made in its handling of banking complaints received as at end-August 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In August 2021, 260 cases were received and the handling of 303 cases was completed. As at end-August, the handling of 709 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
 
Ends/Friday, September 10, 2021
Issued at HKT 16:30
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