The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (July 9) the progress made in its handling of banking complaints received as at end-June 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In June 2021, 281 cases were received and the handling of 239 cases was completed. As at end-June, the handling of 732 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, July 9, 2021
Issued at HKT 16:30

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