The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-April 2021. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In April 2021, 222 cases were received and the handling of 229 cases was completed. As at end-April, the handling of 646 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, May 14, 2021
Issued at HKT 16:30

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