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Progress in handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:
     The Hong Kong Monetary Authority (HKMA) announced today (January 8) the progress made in its handling of banking complaints received as at end-December 2020. Banking complaints include cases concerning general banking services and conduct-related issues.
     In December 2020, 203 cases were received and the handling of 208 cases was completed. As at end-December, the handling of 551 cases was in progress. 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, January 8, 2021
Issued at HKT 16:30
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