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Transport Department's latest service arrangements
     To align with the Government's announcement on the latest anti-epidemic measures with a view to stopping the virus from spreading in the community, the Transport Department (TD) said today (December 1) that it will adjust public services from December 2 to December 15 until further notice. Details are as follows:

Licensing and related services
(1) The Licensing Offices at Admiralty, Cheung Sha Wan, Kwun Tong and Sha Tin will suspend walk-in counter services, but will continue to process applications submitted by applicants with online appointments and submitted by drop-in boxes, by post, or online. During the suspension of walk-in counter services, the daily quota for online appointment of counter services for renewal of full driving licence/ vehicle licence, transfer of vehicle ownership, retention, transfer or assignment of vehicle registration mark or application for international driving permit will be increased to cater for the service need of the public. The opening period of 10 weeks for online appointments will be maintained to enable members of the public to make early appointments to visit the Licensing Offices.

     Members of the public without prior booking may submit applications by post or online, or via the drop-in boxes placed at the Licensing Offices from 9am to 5pm from Monday to Friday. Those submitting an application by post or via drop-in box should put the completed application form, all necessary documents and the appropriate fee (by crossed cheque payable to either "The Government of the Hong Kong Special Administrative Region" or "The Government of the HKSAR") into an envelope. Original identity documents and cash must not be sent by post or drop-in box.

     The TD appeals to members of the public in need to use the online appointment services as far as possible. For applications submitted via the drop-in boxes, members of the public are advised to mark on the envelope the vehicle registration marks and the expiry dates of the vehicle licences, and to leave contact telephone numbers on the application forms. This is to enable the staff to identify and follow up on urgent applications. Moreover, for timely processing of applications, members of the public should ensure that the respective application form is duly completed and all necessary supporting documents and a crossed cheque with the correct amount of payable fee are attached before submission. To avoid unnecessary delays, members of the public should submit applications two to three weeks before the expiry dates as far as practicable.

(2) The Public Vehicles Unit at Admiralty will suspend walk-in counter services. Members of the public can submit their applications for public vehicle licences using the drop-in box placed at the Hong Kong Licensing Office at Admiralty. The TD will process the applications according to established procedures and deliver the respective licences/permits/approval letters to the applicants upon completion of processing such applications.

(3) The Vehicle Records Office, the Driving Licence Records Office and the Driving Offence Points Office at Admiralty will suspend walk-in counter services. Those with enquiries relating to the collection of a driving licence after a disqualification period should call the Driving Licence Records Office or the Driving Offence Points Office.

(4) The Cross Boundary Unit at Sheung Wan will suspend walk-in counter services. Members of the public can submit their applications using the drop-in box placed at the Cross Boundary Unit. The TD will contact individual applicants to follow up on the applications.

     In view of public health considerations, members of the public entering the TD's Licensing Offices have to undergo on-the-spot body temperature checks arranged by the TD. Any member of the public whose body temperature is higher than 37.5 degree Celsius or who refuses to undergo a body temperature check will be denied entry into the Licensing Offices. The offices will also strictly request members of the public to clean their hands with alcohol-based sanitiser before entering the Licensing Offices and wear surgical masks at all times in the offices. To reduce the risk of the spread of virus, the Licensing Offices will also strengthen the cleaning of public facilities and implement crowd control measures.

Driving test services

     All driving tests services (including road tests, written test (Part A) and taxi written test) originally scheduled for the period from December 2 to December 15 will be suspended until further notice. The TD will notify the affected candidates individually of the rescheduled test date after resumption of the driving test services.

     In addition, the counter services of the TD's Driving Test Appointment Office at Cheung Sha Wan, the online booking service for driving test appointments and telephone booking service for repeater early test appointments will be suspended from December 2 to December 15. The TD's driving test appointment services (including handling of applications for driving test and test postponement) will also be suspended from the same date until further notice. For candidates who have reserved repeater early test appointment through online or telephone booking service, please visit the specified licensing office to pay for the test form by the payment due date.

Vehicle examination services

     The TD's Vehicle Examination Centres will provide vehicle examination services for vehicles with an appointment from Monday to Friday.
     The TD will continue to closely monitor the development of the epidemic, align with the Government's anti-epidemic measures and arrangements, and will notify the public in due course. For enquiries, members of the public can contact the relevant offices at the following numbers:
Hong Kong Licensing Office 2804 2636
Kowloon Licensing Office 2150 7728
Kwun Tong Licensing Office 2775 6835
Sha Tin Licensing Office 2606 1468
Public Vehicles Unit 2804 2574
Vehicle Records Office 2867 4691
Driving Licence Records Office 2804 2596
Driving Offence Points Office 2804 2594
Cross Boundary Unit 2543 2114
Driving Test Centre/Driving Test Appointment Office 2771 7723
To Kwa Wan Vehicle Examination Centre 2364 7211/2333 3112
Sheung Kwai Chung Vehicle Examination Centre 2424 5215
Kowloon Bay Vehicle Examination Centre 2759 7036
New Kowloon Bay Vehicle Examination Centre 2751 8862

Ends/Tuesday, December 1, 2020
Issued at HKT 11:06
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