The following is issued on behalf of the Working Family and Student Financial Assistance Agency:

     In light of the Government's announcement on the full resumption of normal public services, the service counters of the Working Family and Student Financial Assistance Agency (WFSFAA) will resume normal service hours starting from September 15.
 
      The service counters of the Student Finance Office (SFO) will be open from Monday to Friday from 8.45am to 1pm and from 2pm to 5.45pm. To avoid crowding in the waiting areas at any one time and to shorten queuing times, applicants for loan applications are encouraged to make prior bookings through the online system of the SFO.
 
      The service counters of the Working Family Allowance Office (WFAO) will be open from Monday to Friday from 9am to 6pm.  
 
    Members of the public may also submit their applications by post, online or through the drop-in boxes at the SFO and the WFAO.
 
     For enquiries, please contact the WFSFAA through the following channels:

1. Student Finance Office: Email (wg_sfo@wfsfaa.gov.hk); general hotline (2802 2345); cheque payment collection hotline (2150 6220);

2. Working Family Allowance Office:

• Working Family Allowance Scheme and Individual-based Work Incentive Transport Subsidy Scheme: Email (enquiry_wfao@wfsfaa.gov.hk); hotline (2558 3000); and
• Caring and Sharing Scheme: Email (careandshare@wfsfaa.gov.hk); hotline (3897 1088).

Ends/Friday, September 11, 2020
Issued at HKT 15:45

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