The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (July 10) the progress made in its handling of banking complaints received as at end-June 2020. Banking complaints include cases concerning general banking services and conduct-related issues.

     In June 2020, 282 cases were received and the handling of 199 cases was completed. As at end-June, the handling of 621 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, July 10, 2020
Issued at HKT 16:34

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