Progress in handling of banking complaints by HKMA  

The following is issued on behalf of the Hong Kong Monetary Authority:
     The Hong Kong Monetary Authority (HKMA) announced today (April 17) the progress made in its handling of banking complaints received as at end-March 2020.  Banking complaints include cases concerning general banking services and conduct-related issues.
     In March 2020, 242 cases were received and the handling of 175 cases was completed.  As at end- March, the handling of 442 cases was in progress. 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, April 17, 2020
Issued at HKT 16:36