The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (February 14) the progress made in its handling of banking complaints received as at end-January 2020. Banking complaints include cases concerning general banking services and conduct-related issues.
 
     In January 2020, 160 cases were received and the handling of 129 cases was completed. As at end-January, the handling of 421 cases was in progress. 
 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
 

Ends/Friday, February 14, 2020
Issued at HKT 16:30

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