Go to main content
Progress in the handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:
     The Hong Kong Monetary Authority (HKMA) announced today (January 10) the progress made in its handling of banking complaints received as at end-December 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
     In December 2019, 156 cases were received and the handling of 189 cases was completed. As at end-December, the handling of 390 cases was in progress. 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, January 10, 2020
Issued at HKT 16:30
Today's Press Releases