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Progress in handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:
     The Hong Kong Monetary Authority (HKMA) announced today (November 15) the progress made in its handling of banking complaints received as at end-October 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

     In October 2019, 183 cases were received and the handling of 160 cases was completed. As at end-October, the handling of 411 cases was in progress. 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, November 15, 2019
Issued at HKT 16:39
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