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Progress in handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (October 11) the progress made in its handling of banking complaints received as at end-September 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In September 2019, 142 cases were received and the handling of 181 cases was completed. As at end-September, the handling of 388 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
 
Ends/Friday, October 11, 2019
Issued at HKT 16:32
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