Progress in the handling of banking complaints by HKMA
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The Hong Kong Monetary Authority (HKMA) announced today (June 14) the progress made in its handling of banking complaints received as at end-May 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
In May 2019, 187 cases were received and the handling of 191 cases was completed. As at end-May, the handling of 433 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, June 14, 2019
Issued at HKT 17:49
Issued at HKT 17:49
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