The following is issued on behalf of the Hong Kong Monetary Authority:
 
     The Hong Kong Monetary Authority (HKMA) announced today (May 10) the progress made in its handling of banking complaints received as at end-April 2019.  Banking complaints include cases concerning general banking services and conduct-related issues.
 
     In April 2019, 169 cases were received and the handling of 177 cases was completed.  As at end-April, the handling of 437 cases was in progress. 
 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached. 

Ends/Friday, May 10, 2019
Issued at HKT 16:30

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