Progress in the handling of banking complaints by HKMA
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The Hong Kong Monetary Authority (HKMA) announced today (March 15) the progress made in its handling of banking complaints received as at end-February 2019. Banking complaints include cases concerning general banking services and conduct-related issues.
In February 2019, 127 cases were received and the handling of 145 cases was completed. As at end-February, the handling of 442 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, March 15, 2019
Issued at HKT 16:30
Issued at HKT 16:30
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