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Progress in the handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (February 15) the progress made in its handling of banking complaints received as at end-January 2019. Banking complaints include cases concerning general banking services and conduct-related issues.

     In January 2019, 212 cases were received and the handling of 166 cases was completed. As at end- January, the handling of 460 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, February 15, 2019
Issued at HKT 16:48
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