Progress in the handling of banking complaints by HKMA
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The Hong Kong Monetary Authority (HKMA) announced today (January 11) the progress made in its handling of banking complaints received as at end-December 2018. Banking complaints include cases concerning general banking services and conduct-related issues.
In December 2018, 161 cases were received and the handling of 232 cases was completed. As at end-December, the handling of 414 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, January 11, 2019
Issued at HKT 16:42
Issued at HKT 16:42
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