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Progress in the handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (October 13) the progress made in its handling of banking complaints received as at end-September 2017. Banking complaints include cases concerning general banking services and conduct-related issues.
     In September 2017, 141 cases were received and the handling of 206 cases was completed. As at end-September, the handling of 504 cases was in progress. 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, October 13, 2017
Issued at HKT 16:53
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