TCU's second quarterly report of 2017 released
The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 6 466 complaints and suggestions in the second quarter of 2017, with 41 pure suggestions. The total number of cases represents an increase of 10.1 per cent as compared with 5 874 cases in the previous quarter and an increase of 0.5 per cent when compared with 6 431 cases in the same quarter of 2016.
The complaints and suggestions received during the quarter were mostly related to public transport services (85 per cent), enforcement matters (11 per cent) and traffic conditions (2 per cent).
The number of cases on public transport services increased by 8.9 per cent from 5 064 in the previous quarter to 5 517 this quarter, while complaints and suggestions on traffic conditions increased from 115 to 120. Cases about road maintenance increased from 21 to 28 and the number of complaints about illegal parking and other enforcement matters increased from 635 to 760.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 6 912 cases were completed. Of these, 4 938 cases (71 per cent) were found to be substantiated, 121 cases (2 per cent) were unsubstantiated, and the remaining 1 853 cases (27 per cent) could not be pursued due to lack of evidence.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 16 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to firstname.lastname@example.org or by filling in a form on the TCU website (www.info.gov.hk/tcu).
Ends/Thursday, September 28, 2017
Issued at HKT 19:33
Issued at HKT 19:33