Progress in the handling of banking complaints by HKMA

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (September 8) the progress made in its handling of banking complaints received as at end-August 2017.  Banking complaints include cases concerning general banking services and conduct-related issues.
     In August 2017, 149 cases were received and the handling of 175 cases was completed.  As at end-August, the handling of 569 cases was in progress. 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, September 8, 2017
Issued at HKT 16:30