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Progress in handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (June 9) the progress made in its handling of banking complaints received as at end-May 2017. Banking complaints include cases concerning general banking services and conduct-related issues.

     In May 2017, 146 cases were received and the handling of 159 cases was completed. As at end-May, the handling of 589 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
 
Ends/Friday, June 9, 2017
Issued at HKT 17:05
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