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Progress in the handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (May 12) the progress made in its handling of banking complaints received as at end-April 2017. Banking complaints include cases concerning general banking services and conduct-related issues.

     In April 2017, 121 cases were received and the handling of 110 cases was completed.  As at end-April, the handling of 602 cases was in progress.

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, May 12, 2017
Issued at HKT 16:50
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