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Progress in the handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (February 10) the progress made in its handling of banking complaints received as at end-January 2017.  Banking complaints include cases concerning general banking services and conduct-related issues.

     In January 2017, 125 cases were received and the handling of 97 cases was completed.  As at end-January, the handling of 583 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, February 10, 2017
Issued at HKT 16:30
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