Progress in the handling of banking complaints by HKMA
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The Hong Kong Monetary Authority (HKMA) announced today (February 10) the progress made in its handling of banking complaints received as at end-January 2017. Banking complaints include cases concerning general banking services and conduct-related issues.
In January 2017, 125 cases were received and the handling of 97 cases was completed. As at end-January, the handling of 583 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, February 10, 2017
Issued at HKT 16:30
Issued at HKT 16:30
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