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Progress in the handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (January 12) the progress made in its handling of banking complaints received as at end-December 2016.  Banking complaints include cases concerning general banking services and conduct-related issues.

     In December 2016, 127 cases were received and the handling of 134 cases was completed.  As at end-December, the handling of 555 cases was in progress. 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Thursday, January 12, 2017
Issued at HKT 16:45
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