Progress in the handling of banking complaints by HKMA
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The Hong Kong Monetary Authority (HKMA) announced today (October 14) the progress made in its handling of banking complaints received as at end-September 2016. Banking complaints include cases concerning general banking services and conduct-related issues.
In September 2016, 169 cases were received and the handling of 145 cases was completed. As at end-September, the handling of 650 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, October 14, 2016
Issued at HKT 16:55
Issued at HKT 16:55
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