Progress on banking complaints handled by HKMA
**********************************************

The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (December 12) the progress on banking complaints handled by it as at end-November 2014. Banking complaints include cases concerning general banking services and conduct issues.

     In November 2014, 90 cases were received and 91 cases were completed. As at end-November, the handling of 385 cases was in progress.

     A table summarising the progress on banking complaints handled by the HKMA is attached.

Ends/Friday, December 12, 2014
Issued at HKT 16:32

NNNN