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The Electrical and Mechanical Services Department published the Electrical and Mechanical Services Trading Fund (EMSTF) Report 2013-14 today (October 29). The EMSTF's performance remained stable, with revenue of $5.02 billion, a slight increase over the preceding year. The return on revenue dropped 1.6 per cent from last year to 5.3 per cent, which was in line with the EMSTF's aim to lower its profit margin gradually and operate with minimal profit so as to enable client departments to retain more funds to better their services for the community.
Furthermore, the EMSTF achieved an all-time high customer satisfaction rating in an independent customer opinion survey conducted early this year, showing clients' recognition of the quality of the EMSTF's services.
The EMSTF General Manager and Director of Electrical and Mechanical Services,¡@Mr Frank Chan, said that the implementation of the EMSTF's five-year goal, which is "to create public value for community betterment through partnership with clients", continued to be in full swing last year. He added that the EMSTF has been making good progress towards the goal through five strategies, namely Deliver Excellent Service, Become a Trade Model, Build Capacity and a Caring Culture, Enhance Knowledge Management and Sustain Green Operation.
"We strive to optimise our limited resources by adopting innovative engineering practices in the hope of providing excellent services for the community and thereby improving the quality of life. We will continue to promote this service-oriented corporate culture in order to meet the ever-growing needs of the public," he said.
The EMSTF Report was tabled at the Legislative Council today.
Ends/Wednesday, October 29, 2014
Issued at HKT 14:01
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