24-hour personal answering service to be provided for Housing Authority hotlines from July 1

The following is issued on behalf of the Hong Kong Housing Authority:

     With a view to further enhancing the quality of its enquiry service, with effect from tomorrow (July 1) three Hong Kong Housing Authority (HA) telephone enquiry hotlines will provide a daily 24-hour personal answering service.

     They are the HA Hotline (2712 2712), the Home Ownership Scheme Sales Hotline (2712 8000) and the Complaint Hotline for Cleansing Workers and Security Guards (2712 0813).

     The HA's telephone enquiry service is equipped with a 24-hour interactive voice response system. The public can call the hotline round-the-clock to listen to pre-recorded information such as the application of public housing, the Home Ownership Scheme, estate management issues and the leasing of commercial properties, or contact a Customer Service Officer to make an instant enquiry. Prior to the service upgrade, the public can already contact a Customer Service Officer on duty to make further enquiries, express their opinions or lodge complaints from 8.30am to 7pm daily. Starting from July 1, the personal answering service will be further extended to 24 hours via the "1823" of the Government.

     Apart from calling the three HA telephone enquiry hotlines, the public can make use of the currently available means such as by fax (2624 5685), email (hkha@housingauthority.gov.hk), online enquiry form, by post or the newly added channels to send case details and video messages to the HA by text messages via mobile phone (6163 1823) or by downloading a mobile application (Tell me@1823), to facilitate the making of enquiries.

Ends/Monday, June 30, 2014
Issued at HKT 15:00