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The Transport Complaints Unit of the Transport Advisory Committee received 4,755 complaints and suggestions from January 1 to March 31. Among these, 46 were pure suggestions. The total number of cases recorded a decrease of 9.3% as compared with 5,244 cases in the previous quarter but an increase of 2.6% when compared with 4 634 cases in the same quarter of 2006.
The complaints and suggestions were mostly related to public transport services (76%), enforcement matters (16%) and traffic conditions (5%). The number of cases on public transport services decreased by 8.5% from 3,936 in the previous quarter to 3,601 in this quarter. Complaints and suggestions on traffic conditions decreased from 326 in the last quarter to 257 in this quarter.
Cases about road maintenance dropped from 74 in the last quarter to 62 in this quarter. The number of complaints about illegal parking and other enforcement matters decreased from 809 to 758.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant authorities and government departments for follow-up action.
During the period under review, investigations into 5,531 cases were completed. Of these, 3,948 cases (72%) were found to be substantiated, 346 cases (6%) were unsubstantiated, and the remaining 1,237 cases (22%) were not pursuable due to lack of information.
For the substantiated cases, the relevant government departments or public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and organisations took on board 31 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases where public suggestions have helped to bring about improvements is at the Appendix.
People may make their suggestions or complaints to the Transport Complaints Unit by dialling the hotline 2889 9999 (voice mail service after office hours), by fax to 2577 1858, by e-mail to ¡minfo@tcu.gov.hk¡n or by filling in a complaint form downloaded from the unit website¡mhttp://www.info.gov.hk/tcu¡n
Appendix
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Public suggestions taken on board by relevant authorities
(January ¡V March 2007)
I Public Transport Services
* Add a bus stop at Causeway Road to facilitate passengers.
* Provide section fares for three green minibus routes plying between Chai Wan MTR Station and Southern District to facilitate passengers.
II Traffic Management
Hong Kong Island
* Increase the vehicular green time of traffic lights at Hollywood Road and Pok Fu Lam Road to improve traffic flow.
* Increase the pedestrian green time of traffic light at Des Voeux Road West to facilitate pedestrians.
* Synchronise traffic lights at Tai On Street to improve traffic flow.
* Extend ¡§No Stopping Restriction¡¨ at Hollywood Road to prevent vehicle obstruction.
* Impose ¡§No U-Turn¡¨ restriction at Lockhart Road to improve road safety.
* Add road marking at Pok Fu Lam Road to remind motorists of merging traffic ahead.
* Add road marking at Tamar Street to remind motorists to slow down.
* Add lane destination marking at Robinson Road to guide motorists.
* Delete a parking space at Holly Road to improve sightline of motorists.
Kowloon
* Increase the vehicular green time of traffic lights at the following locations to alleviate traffic congestion : Lee On Road , Sai Yee Street and Waterloo Road.
* Increase the pedestrian green time of traffic lights at Tsz Wan Shan Road and Tonkin Street to facilitate pedestrians.
* Impose ¡§No Stopping Restriction¡¨ at Wylie Path to prevent vehicle obstruction.
* Extend ¡§No Stopping Restriction¡¨ at Yee Kuk Street to prevent vehicle obstruction.
* Extend the effective hours of ¡§No Stopping Restriction¡¨ at Lung Kong Road to prevent vehicle obstruction.
* Delete an on-street parking space and extend ¡§No Stopping Restriction¡¨ at Kiu Kiang Street to improve road safety.
* Impose ¡§No U-Turn¡¨ restriction at Yau Tong Road to improve road safety.
* Add a yellow box at Nathan Road to prevent vehicle obstruction.
* Add parking spaces for motorcycles at the following locations to facilitate motorcyclists : Lam Lee Street, Wang Tai Road and Lam Fook Street.
* Add a solid white line at Lin Cheung Road to regulate lane-cutting activities.
* Add anti-skid surfacing at Tseung Kwan O Road to improve road safey.
New Territories
* Increase the vehicular green time of traffic light at Lung Mun Road to improve traffic flow.
* Impose ¡§No U-Turn¡¨ restriction at Hing Fong Road to improve road safety.
* Add double white lines at Ngau Pei Sha Street and Fo Tan Road to regulate lane-cutting activities.
* Add parking spaces for motorcycles at Kwong Sin Street to facilitate motorcyclists.
Ends/Friday, July 6, 2007
Issued at HKT 18:25
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