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The Secretary for the Civil Service, Mr Joseph W P Wong, has commended civil servants for their achievements in enhancing the value and quality of services to the public through proactive and innovative means.
Mr Wong praised the winning teams and departments of the Outstanding Service Award Scheme 2005 for their quality services to the public. The Civil Service Bureau organises the annual service award scheme to promote a customer-oriented culture and to encourage the pursuit of excellence in service delivery. This year, the scheme has been expanded to include a new Partnership Award, with members of the adjudication panel drawn from the Legislative Council and District Council, to give credit to departments whose joint efforts have significantly enhanced services to the public.
This year's Team Award category attracted more than 100 entries. The following is the list of 27 winning teams from 17 departmentsˇG
1. Front-line/Counter Service Award ˇV to give recognition to teams for quality services to the public delivered over the counter and through telephone hotlines (including other front-line services).
Prize Department Team
----- ---------- ----
Champion Immigration Smart Identity
ˇ@ˇ@ˇ@ˇ@ˇ@ˇ@ˇ@ˇ@Departmentˇ@ˇ@ˇ@ˇ@ˇ@ˇ@Card
ˇ@ˇ@ˇ@ˇ@ˇ@Sub-division
1st runner-upˇ@ Drainage Services Wan Chai East
Department and North Point
Sewerage
Improvement
Works
2nd runner-up Hongkong Post Philatelic
Bureau
Hotline
Merit Award Environmental Customer
Protection Service Centre
Department
Merit Award Hongkong Post Kowloon City
Post Office
Merit Award Hongkong Post Tseung Kwan O
Delivery Office
Merit Award Social Welfare Tuen Mun
Department Probation
Office(1)&(2)
2. Innovation/Application of Technology Award ˇV to give recognition for application of innovative ideas or technology to streamline work processes, achieve cost-saving objectives, and enhance productivity and service standard.
Prize Department Team
----- ---------- ----
Champion Immigration Information
Department Systems Branch
1st runner-up Planning 3D Technologies
Department Application Team
2nd runner-up Drainage Services Mongkok Drainage
Department Improvement
Merit Award Housing Implementation
Department Team for Corporate
Identity
Management Program
Merit Award Hong Kong Electronic
Observatory MaintenanceTeam
(Radiation)
Merit Award Hong Kong Police Enhanced
Force Under Vehicle
Surveillance
System, the 3rd
Generation
Merit Award Immigration Information
Department Systems
Branch ˇV Control
Point System
Merit Award Leisure and Multimedia
Cultural Information
Services System of the
Department Hong Kong
Public Libraries
3. Specialised Service Award ˇV to give recognition to teams for quality services to special groups of customers.
Prize Department Team
----- ---------- ----
Champion Hong Kong Fire New Territories
Services South Division
Department Rescue Team
1st runner-up Television and Facilitation
Entertainment Services
Licensing Section/Film
Authority Services
Office
2nd runner-up Department of Genetic Screening
Health Unit
Merit Award Electrical and Electricity
Mechanical Legislation
Services Division
Department
4. E-Service Award ˇV to give recognition to teams for quality services to customers conducted through electronic means.
Prize Department Team
----- ---------- ----
Champion Labour Department Employment
Services
Information
Systems
Unit
1st runner-up Hongkong Post Internet Services
Team
2nd runner-up Rating & Valuation e-Form Team
Department
Merit Award Planning Department Geoinfo One-Stop
Project Team
5. Internal Service Award ˇV to give recognition to teams for quality services provided to other government offices both within or outside the departments.
Prize Department Team
----- ---------- ----
Champion Department of Infection
Health Control
Standing
Committee of
Dental Service
1st runner-up Immigration Immigration
Department Service
Institute of
Training and
Development
2nd runner-up Hongkong Post Staff Training
Centre
Merit Award Hong Kong Police Staff Relations
Group
On top of the five Team Awards, there are three Departmental Awards for this year's Outstanding Service Award Scheme. They include the Service Enhancement Award, the Best Public Image Award voted by members of the public, and the newly-introduced Partnership Award.
The Civil Service Bureau will organise the Prize Presentation Night and variety show next Friday (December 2) at the Queen Elizabeth Stadium to announce the winners for the various Departmental Awards.
Radio Television Hong Kong (RTHK) Television Division has produced the Outstanding Departments Gala Show television programmes featuring exemplary services of the award-winning teams and departments, to be broadcast on Television Broadcasts Limited (TVB) Jade at 7 pm on November 27 and December 4, 2005 respectively. The programmes will also be broadcast simultaneously at "RTHK On Internet" (http://tv.rthk.org.hk) and available at "Program Archive" at http://www.rthk.org.hk/special/outstandingaward2005/.
In addition, RTHK will produce a one-hour programme capturing the highlights of the Prize Presentation Night cum variety show and broadcast it on TVB Jade next Saturday, December 3, 2005, between 7pm and 8pm.
For more details of the Outstanding Service Award Scheme 2005, please visit the Civil Service Bureau's website (http://www.csb.gov.hk).
Ends/Friday, November 25, 2005
Issued at HKT 17:33
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