• How to Apply
  • Water Supply for New Buildings
  • Installation of Separate Water Meter
  • Refixing of Water Meter
  • Building Supply - Portable Meters
  • Change of Consumership
  • Termination of Account and
    Refund of Deposit
  • Water-cooled Air Conditioning Systems
  • Amend Account Details
  • Household-Scale Solar Water
    Heater System for Village House
  • Water Supply for 2 - storey
    warehouse through One Stop Centre


• Water and Sewage Tariff
  • Domestic and Non-domestic Supplies
  • Flushing Supplies
  • Sewage Charges


• My Water Bill
  • Payment Options
  • Lodge a Dispute about High Water Charge


• High/Low Consumption
  • High/Low Consumption Notices
  • Advice on High Consumption
  • Apply for Meter Test


• Meter Replacement

My Water

• Advisory Committee on the Quality of Water Supplies
  
  
• International Water Association, Regional Committee of Hong Kong, China
  
  
• My Drinking Water
  
  
• Dongjiang Raw Water
  
  
• Water Quality Control
  
  
• Water Quality Data
  • Dongjiang Water Quality
  • Drinking Water Quality
  
  
• Water Distribution Process
  
  
• Water Treatment Process
  
  
• Water Safety Plan
  
  
• Seawater for Flushing
  
  
• Discoloration of Water
  
  
• FAQ
  • Is the tap water at my home potable?
  • Is Hong Kong's treated water safe for consumption?
  • Why does the tap water contain a smell of chlorine?
  • Why are sediments always found in my electric kettle?
  • Is it necessary to install a domestic water filter (including that incorporated in a drinking fountain or other similar water using apparatus)?

Customer Services

• Water Suspension Notices
  • Emergency Water Suspension Notices and Enquiries
  • Planned Water Suspension Notices


• Sale of Water Tickets and Water Selling Kiosks
  
  
• Application/Request Forms for Downloading

Electronic Services

• Signing Up New Electronic Services Account
  (Suggest you to sign up the electronic services account so that you can enjoy All our electronic services.)
   
• Water Account Related Services
• Taking Up Water Account
• Closing Water Account
• Estimate My Next Water Bill
• Update Personal Particulars
  (Update mailing address, tel. no., fax no., e-mail address and bill language)
• Input Self Meter Reading
  (Please use this function when you are requested to provide meter reading by WSD)

• Application for Meter Test
• Application for Meter Test
• Change Meter Test Appointment
• Enquire Meter Test Appointment
   
•  Licensed Plumber Directory

• Application for New Water Supply/Replumbing Work
• Application for New Water Supply - Proposal Stage
• Application for New Water Supply - Inspection Stage
  (Commencement of Plumbing Work)
• Application for New Water Supply - Inspection Stage
  (Completion of Plumbing Work)
• Application for Certificate Regarding Water Supply Availability/Connection
• Enquiry Related to Application for New Water Supply

Plumbing and Engineering

• Licensed Plumber
  • Licensed Plumber Directory (ESD Application)
  • Apply Plumber Licence
  • Employ a Licensed Plumber
  • Circular Letters issued to Licensed Plumbers and Authorized Person


• Installation Requirements in Inside Service and Fire Service
  • Hong Kong Waterworks Standard Requirements for Plumbing Installation in Buildings
  • Handbook on Plumbing Installation
  • Plumbing Proposal Requirements
  • Typical Details
  • Checklist for Vetting Plumbing Proposals
  • Common Mistakes by Practitioners
  • Installation of Electric Thermal Storage Type Water Heater for Domestic Purpose
  • Is it necessary to install a domestic water filter (including that incorporated in a drinking fountain or other similar water using apparatus)?


• Fittings to be Installed or Use in Inside Service or Fire Service
  • Water Supply Pipes and Fittings, Water Heaters and Materials Directory
  • General Information on the Use of Different Types of Pipe Materials
  • Installation Notes of Different Types of Corrosion Resistant Pipe Materials
  • Guideline on Application for Approval of Water Supply Pipes and Fittings and a List of Approved Testing Agencies
  • Issue of "No-objection" Letters of Thermoplastic Pipes


• Supply Fault
  • Weak Water Supply
  • Common Causes of Supply Problems


• Leakage of Internal Plumbing
  • Check Leakage of Internal Plumbing
  • Water Seepage at the Ceiling/Wall


• Maintenance of Internal Plumbing
  • Maintenance Responsibilities of Internal Plumbing
  • Cleansing of Fresh Water Storage Tanks
  • Quality Water Recognition Scheme for Buildings
  • Fresh Water Plumbing Maintenance Guide (File size : 9MB)
  • Costs Involved in Replumbing and Maintenance of Fresh Water Plumbing System (For Information Only)

Information and Publications

Press Release and Publicity

Education and Community

• Fishing in Hong Kong Reservoirs
  • Fun of Fishing
  • Fish in Reservoirs
  • Brief Introduction of Reservoirs
  • Apply Fishing Licence


• Educational Visits to Water Treatment Works by Schools or Groups
  


• Quality Water Recognition Scheme for Buildings
  


• Roving Exhibition


• Little Drop's Marvelous Journey
• Quality Water Recognition Scheme for Buildings (under revision)
  


• Helping Business Programme

Tender Notices

• Contracts
  • Tender Notices
  • Active WSD Capital Works Contracts


• Consultancies
  • Invitation for Expression of Interest
  • Award of Consultancies

Contact WSD

• By Email (wsdinfo@wsd.gov.hk)
  • Enquiry and Suggestion Form
  • Customer Survey Form
  • Excellent Service Commendation Form


• By Phone
  • Customer Services Hotline 2824 5000
    (General, Water Supply, Billing & Consumership)
  • Public Relations Unit
    (Fishing Licence & Visit to Water Treatment Works)


• Offices
• In Writing
  • General Matters
  • Customer Services Matters
  • Access to Information Officer
    (Request on Publications & Records)


• In Person
  • Customer Enquiry Centres

FAQ

• Customer Care and Billing System
  • Why should the account number of the water bill be changed from its original 14 digits to 11 digits? Can I retain the old account number?
  • Are payment methods affected by the introduction of new account numbers?
  • If I pay the water deposit through the ATM, should I select the bill type as code-02?
  • Normally, I would pay my water bill by "Autopay" service. However, I recently settled part of the total amount due two days before the payment due date, and found that my bank account was still debited with the total amount due. Why?
  • What should I do if the "Total Amount due" shown on the demand note is greater than the Autopay's "Limit of each payment"?

• Hong Kong Water
  • What is the pressure of the fresh water supplied to my premises?
  • Is the fresh water in Hong Kong 'soft' or 'hard'? Is it necessary to adjust my washing machine?

• Water Quality
  • Is the tap water at my home potable?
  • Is Hong Kong's treated water safe for consumption?
  • Why does the tap water contain a smell of chlorine?
  • Why are sediments always found in my electric kettle?
  • Is it necessary to install a domestic water filter (including that incorporated in a drinking fountain or other similar water using apparatus)?

• Plumber's Licence
  • How to apply for issue of a new Grade I plumber's licence?
  • How to renew a Grade I or II plumber's licence?
  • How to apply for re-issue of a plumber's licence?
  • How to apply for a change of particulars related to plumber's licence?

• Water Meter
  • What should I do if suddenly there is no water supply to my premises and the water meter has been removed?

• Others
  • What should I do if I suspect someone is taking water which is not measured by a meter?
  • How to apply for a licence to fish in Hong Kong reservoirs? What are the rules that licensed anglers shall observe?
  • How to apply for permission to hold an event/activity within reservoir areas?

Important Notices

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• Privacy Policy