Transport Complaints Unit Hotline (852) 2889 9999 Hotline service hours: 8:45 am to 6:00 pm from Monday to Friday (except for public holiday) Voice mail service provided outside service hours Email Address info@tcu.gov.hk   Websites and phone lines of Government bureau/departments- Transport and Housing Bureau (852) 2189 2189 Transport Department (852) 2804 2600 Nomination form of Taxi Driver Commendation Scheme Highways Department (852) 2714 1111 (852) 2926 4111 Hong Kong Police Force (852) 2527 7177