Transport Complaint Form

If you have any complaint on transport and traffic matters, please fill in the transport complaint form below. For complaint on taxis, please fill in the Taxi Complaint Form.

Part I: Personal Data
1. Name :
2. Email Address :
Part II: Details of Complaints (or Details of Suggestions)
3. (a) Public Transport Services
Citybus Tram
New World First Bus New World First Ferry
New Lantao Bus 'Star' Ferry
Long Win Bus Others (Please specify)
Green Minibus
Red Minibus  
Route No./Route:  
Direction of service: (e.g. towards Central)
     (b) Road Traffic Conditions
Traffic Congestion
Traffic Management
Traffic Sign and Aid
Parking Facilities
Road Maintenance
Illegal Parking
Others(Please specify)
4. Date of incident :
5. Time of incident :
6. Location :
7. Name of driver/staff
(if applicable):
8. Vehicle registration number/
vehicle identification
(if applicable):
9. Details :
to disclose the personal data (including name and email address) to the relevant Government departments for handling this case.
to disclose the personal data (including name and email address) to the relevant public transport operators (if applicable) for handling this case.

Press this Button to Submit the Form :
To clear the Form, Press this Button :

You may also forward your complaint to us through the following channels.



Postal address:

Transport Complaints Unit
20/F, East Wing,
Central Government Offices,
2 Tim Mei Avenue, Tamar, Hong Kong.


G.P.O. Box No. 12430


Fax No.: (852) 2577 1858

The information provided by you in Part II will be transferred to the relevant authorities, including the Police, for processing. Your personal particulars in Part I will only be used to facilitate our contact with you in connection with the processing of your complaint and will not be disclosed to the relevant authorities without your consent. It may not be possible for us to process your complaint if such particulars are not provided. You have the right to request access to or correction of your personal data. Please direct your requests to the Executive Secretary of this Unit.

Please note that the information sending through internet is vulnerable to third-party interception.