FAQ > Refund

Refund

Under what circumstances can I have a refund?

The relevant rules and regulations on refund are:

• Financial & Accounting Regulation 420
• Standing Accounting Instruction 1010-1015
• Additionally, for Trademarks there are specific rules (Rule 4(5) and Rule 73(3) of the Trade Marks Rules (sub. leg. of Cap. 559))

Where a fee is paid in error or in excess of the amount specified, the amount paid in error or the excess amount received would be refunded.

Refund is also made on the basis that the work has not begun on the application or matter, for example no search or e-worksheet activities have started or notice of attendance (whether on Form TM-No.8 under Cap.43 or on Form T12 under Cap. 559) had not marked out on file to the hearing officer.