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Progress in the handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (January 12) the progress made in its handling of banking complaints received as at end-December 2017. Banking complaints include cases concerning general banking services and conduct-related issues.
 
     In December 2017, 150 cases were received and the handling of 167 cases was completed.  As at end-December, the handling of 456 cases was in progress. 
 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
 
Ends/Friday, January 12, 2018
Issued at HKT 16:30
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