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Progress in the handling of banking complaints by HKMA
The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (November 10) the progress made in its handling of banking complaints received as at end-October 2017.  Banking complaints include cases concerning general banking services and conduct-related issues.

     In October 2017, 168 cases were received and the handling of 172 cases was completed.  As at end-October, the handling of 500 cases was in progress. 

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, November 10, 2017
Issued at HKT 16:30
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