The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today (November 11) the progress made in its handling of banking complaints received as at end-October 2016.  Banking complaints include cases concerning general banking services and conduct-related issues.
 
     In October 2016, 140 cases were received and the handling of 196 cases was completed.  As at end-October, the handling of 594 cases was in progress. 
 
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, November 11, 2016
Issued at HKT 16:30

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