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Progress in the handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-August 2016.  Banking complaints include cases concerning general banking services and conduct-related issues.
      
     In August 2016, 173 cases were received and the handling of 157 cases was completed.  As at end-August, the handling of 626 cases was in progress. 
      
     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
 
Ends/Friday, September 9, 2016
Issued at HKT 16:30
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