Progress in the handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (May 13) the progress made in its handling of banking complaints received as at end-April 2016. Banking complaints include cases concerning general banking services and conduct issues.
In April 2016, 142 cases were received and the handling of 154 cases was completed. As at end-April, the handling of 613 cases was in progress.
A table summarising the progress made in the handling of banking complaints by the HKMA is attached.
Ends/Friday, May 13, 2016
Issued at HKT 16:35
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