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The following is issued on behalf of the Transport Advisory Committee:
The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 6 334 complaints and suggestions in the fourth quarter of 2015, with 67 pure suggestions. The total number of cases represents a decrease of 8.4 per cent as compared with 6 915 cases in the previous quarter and an increase of 3.6 per cent when compared with 6 112 cases in the same quarter of 2014.
The complaints and suggestions received during the quarter were mostly related to public transport services (87 per cent), enforcement matters (9 per cent) and traffic conditions (2 per cent).
The number of cases on public transport services fell by 10.5 per cent from 6 220 in the previous quarter to 5 568 this quarter, while complaints and suggestions on traffic conditions rose from 112 to 135. Cases about road maintenance increased from 23 to 36 and the number of complaints about illegal parking and other enforcement matters increased from 526 to 566.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 6 197 cases were completed. Of these, 4 204 cases (68 per cent) were found to be substantiated, 134 cases (2 per cent) were unsubstantiated, and the remaining 1 859 cases (30 per cent) could not be pursued due to lack of information.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 16 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
Ends/Tuesday, February 23, 2016
Issued at HKT 17:58
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