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The following is issued on behalf of the Transport Advisory Committee:
The Transport Complaints Unit (TCU) of the Transport Advisory Committee received 6 140 complaints and suggestions in the second quarter of 2015, with 53 pure suggestions. The total number of cases represents an increase of 19.4 per cent as compared with 5 142 cases in the previous quarter and a rise of 4.3 per cent when compared with 5 885 cases in the same quarter of 2014.
The complaints and suggestions received during the quarter were mostly related to public transport services (88 per cent), enforcement matters (8 per cent) and traffic conditions (2 per cent).
The number of cases on public transport services rose 19.9 per cent from 4 524 in the previous quarter to 5 423 this quarter, while complaints and suggestions on traffic conditions went up from 96 to 136. Cases about road maintenance increased from 23 to 26 and the number of complaints about illegal parking and other enforcement matters rose from 467 to 519.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 5 493 cases were completed. Of these, 3 873 cases (71 per cent) were found to be substantiated, 134 cases (2 per cent) were unsubstantiated, and the remaining 1 486 cases (27 per cent) could not be pursued due to lack of information.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 18 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is in the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by email to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
Ends/Tuesday, October 27, 2015
Issued at HKT 18:46
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