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Progress in the handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:

     The Hong Kong Monetary Authority (HKMA) announced today the progress made in its handling of banking complaints received as at end-September 2015. Banking complaints include cases concerning general banking services and conduct issues.

     In September 2015, 138 cases were received and the handling of 112 cases was completed. As at end-September, the handling of 687 cases was in progress.

     A table summarising the progress made in the handling of banking complaints by the HKMA is attached.

Ends/Friday, October 9, 2015
Issued at HKT 17:26

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