Progress in handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (April 17) the progress made in its handling of banking complaints received as at end-March 2015. Banking complaints include cases concerning general banking services and conduct issues.
In March 2015, 110 cases were received and 129 cases were completed. As at end-March, the handling of 445 cases was in progress.
A table summarising the progress made in handling of banking complaints by the HKMA is attached.
Ends/Friday, April 17, 2015
Issued at HKT 16:30
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