Progress in handling of banking complaints by HKMA
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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (February 13) the progress made in its handling of banking complaints received as at end-January 2015. Banking complaints include cases concerning general banking services and conduct issues.
In January 2015, 145 cases were received and 97 cases were completed. As at end-January, the handling of 448 cases was in progress.
A table summarising the progress made in handling of banking complaints by the HKMA is attached.
Ends/Friday, February 13, 2015
Issued at HKT 16:31
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