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The Transport Complaints Unit (TCU) of the Transport Advisory Committee (TAC) received 5 424 complaints and suggestions in the first quarter of 2014. Among these, 51 were pure suggestions. The total number of cases represents a decrease of 16.4 per cent as compared with 6 490 cases in the previous quarter, and a rise of 12.2 per cent when compared with 4 834 cases in the same quarter of 2013.
The complaints and suggestions received during the quarter were mostly related to public transport services (91 per cent), enforcement matters (6 per cent) and traffic conditions (1 per cent).
The number of cases on public transport services decreased by 16.8 per cent from 5 936 in the previous quarter to 4 940 this quarter. Complaints and suggestions on traffic conditions decreased from 106 in the last quarter to 100 this quarter. Cases about road maintenance decreased from 39 in the last quarter to 16 this quarter. The number of complaints about illegal parking and other enforcement matters decreased from 385 to 342.
All the complaints and suggestions received by the TCU in the quarter were referred to the relevant government departments and public transport operators for follow-up action.
During the period under review, investigations into 7 231 cases were completed. Of these, 5 294 cases (73 per cent) were found to be substantiated, 254 cases (4 per cent) were unsubstantiated, and the remaining 1 683 cases (23 per cent) were not pursuable due to lack of information.
For the substantiated cases, the relevant government departments and public transport operators have either taken steps to rectify the situation or are considering possible solutions to the problems identified.
During the quarter, the relevant government departments and public transport operators took on board 21 suggestions made by the public to enhance public transport services and improve traffic conditions. A summary of the cases is at the Appendix.
Members of the public may make their suggestions or complaints to the TCU by dialling the hotline 2889 9999 (voice mail service is available outside office hours), by fax to 2577 1858, by e-mail to info@tcu.gov.hk or by filling in a form on the TCU website (www.info.gov.hk/tcu).
Ends/Tuesday, May 27, 2014
Issued at HKT 16:43
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