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The following is issued on behalf of the Hong Kong Monetary Authority:
The Hong Kong Monetary Authority (HKMA) announced today (September 13) the progress of its banking complaint cases at the end of August 2013. These cases include customer complaints about banking products or services as well as other cases referred by our banking departments and other regulators.
In August 2013, 114 cases were received and 204 cases were completed. As at end August, the handling of 791 cases was in progress.
A table summarising the progress of the banking complaint cases is attached.
For enquiries related to banking complaints, please contact dedicated hotline, at 2878 1378.
Ends/Friday, September 13, 2013
Issued at HKT 17:01
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